Londoff Discount Parts Shipping Policy

● In stock orders are expected to ship within 24 hours.

● Shipping cutoff is 11am, orders processed before 11am should be shipped the same day, orders processed after 11am may take till the next business day.

● Weekend orders (Saturday and Sunday) and orders placed on a holiday will be processed the next business day.

● Local pickup orders will be processed as quickly as possible, please wait for a confirmation email/text/call before heading to pick up your order.

● Local pickup orders will require photo ID and the matching payment card present before part(s) will be released.

● We are not responsible for lost or stolen packages, please contact the shipping carrier with your tracking information.

● If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.

● Depending upon location, ground shipments usually take 2-7 days.

● Your order may be shipped Overnight for an additional cost.

● Selecting Overnight or Express shipping is not a guarantee of part availability. If the part is not in stock, we will contact you with an ETA.

● We will not reimburse you for any lost wages, rental vehicle costs, storage fees, install/shop labor costs, or any other expense you may incur while waiting for your part(s) to arrive, regardless of the reason.

● Oversized shipments will be additional; you will be contacted prior to shipping for approval.

● We cannot guarantee transit times for ground and oversize orders.

● Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.

● We do not ship internationally.

● In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.

● We do not ship COD orders.

● We are not the postal carrier and cannot give specific instructions on where to find your house, gate codes. Only addresses submitted on the order form will be provided to the postal carriers.

RETURNS

We verify all parts applications using the vehicle identification number (VIN number). If a VIN number

is not added to the order and the part is incorrect, the re-stocking charge will be applied to all returns

and the return shipping will fall upon the consumer. There are many options that today's modern

vehicles are built with and we strive to provide the correct part the first time.

Email the Londoff Discount Parts team to arrange any returns at [email protected]

● A copy of the invoice will need to be included with the return.

● There is a 15% restocking fee charged against all returned parts.

● Parts must be salable and in the original packaging.

● We cannot take back used parts.

● We cannot take back installed or tried parts.

● Core returns will have shipping deducted from the final core return value.

● Electrical parts are not returnable.

● Parts marked VINTAGE or OBSOLETE are final sale items, there will be no returns accepted for these parts.

● We do reserve the right to refuse and return any parts we find have been installed, are

used or do not meet the above criteria.

● Return request need to be within 30 days of receipt.

● If parts are defective please notify us within 15 days of receipt to inquire about a parts warranty.

Cancellation Policy

● An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.

● If the cancelled part was special ordered from the manufacturer a return fee of 15% may apply.